At 1300 Cab Melbourne, we understand that travel plans can change at short notice. This Cancellation and Refund Policy explains how cancellations, booking changes and refund requests are handled for our transport services in Melbourne. We encourage all customers to review the following terms before confirming a booking.

1. Booking Cancellation

• Customers who need to cancel a booking should contact us as early as possible.
• Please provide your booking details, including the scheduled pickup date, time and location, when requesting a cancellation.
• Cancellation charges, if applicable, will depend on the booking conditions and the notice provided before the scheduled pickup.

2. Refund Policy

• Refund requests are reviewed according to the booking details and the circumstances of the cancellation.
• If a refund is approved, the amount will depend on any applicable cancellation charges or agreed booking terms.
• Approved refunds will generally be returned through the original payment method, where possible. Processing times may vary depending on the payment provider.

3. Changes to Bookings

• Customers can contact us to request changes to their pickup time, date or destination.
• Changes are subject to vehicle availability and confirmation by our team. Additional charges may apply if the revised booking affects the agreed fare.

4. Service Cancellations

If we need to cancel a confirmed booking due to unforeseen circumstances, we will inform the customer as soon as reasonably possible. Where payment has been made for a service that we cannot provide, an appropriate refund will be arranged.

5. Contact Us

For cancellation requests, booking changes or refund enquiries, please contact 1300 Cab Melbourne with your booking details. Our team will review your request and provide further assistance.